![]() In 2019, it transpired that the company had been breached by Chinese hackers. However, TeamViewer itself has been a victim of a hack. However, it should be noted that here, TeamViewer is in no way complicit, and simply being used as a tool. For example, one popular scam is for the fraudster to contact the victim, claiming to be their bank, ISP, or technical help, and convince the person to let them access their computer. With a free version available and an easy to use system, it has in the past been an easy way for scammers to remotely control computers, usually alongside traditional fraud methods such as confidence tricking. TeamViewer has had its name slightly sullied in the past, through no fault of its own, thanks to scammers using it to access victims' computers. We’ll go into more detail on these below. It could even open up company devices for malware scams, where data is threatened with deletion unless a fee is paid.Īs such, TeamViewer offers two-factor authentication, block listing, a built-in VPN, and more. It goes without saying that unfettered access to a company device could spell disaster for many organizations, with sensitive data either leaked, or used as blackmail. ![]() TeamViewer offers a wide selection of security settings, all designed to ensure that the person accessing the device is who they say they are, and not a hacker or scammer. How Safe is TeamViewer? TeamViewer’s Security Settings Core Features of TeamViewerĪs well as connecting to the device of choice remotely, TeamViewer also allows for screen sharing, restarting and installing applications, file sharing, remote printing, and administrating and reporting tools. We’ve highlighted some tips further down the page. However, this opportunity can be practically eliminated when following best practice. While TeamViewer connections are encrypted, if anyone is able to log into your session, they would have unfettered access to your data. The main potential issue to be aware of with TeamViewer is that, if used incorrectly, it could leave your devices open to abuse from third parties. There are no issues with platform types – TeamViewer works cross-platform, across PC, Mac, Linux and mobile devices. Throw in the strong security options, such as two-factor authentication and 256-bit AES encryption, and its clear why TeamViewer has a user base of 2.5 billion connected devices. There are plenty of reasons to like TeamViewer – flexibility and a strong feature list make it compelling, as does an appealing cost. This use case has no doubt rocketed starting in 2020 and continuing into today, with many of us now working from home.įor a more detailed look at this software, check out our Teamviewer pricing page. It has a variety of uses, but its two main functions are usually within customer service roles, allowing companies to access customers' computers directly, or for staff working remotely to access their own data that is located on another computer. It is a lengthy process, especially compared to TeamViewer.TeamViewer is remote access software, and probably the most popular of its kind. The end user will then have to accept those permissions before the admin can get to work. Then the admin will ask for permissions to take control of the computer or just view. The end user will put in the code on their RemoteHelp app. Once you have a code generated, you give that to your enduser within the 10 minute time window. You can either open the RemoteHelp app on your computer and send a code to your end user, or you can generate the code directly in Intune using the same Remote Assistance button on the device page, however this will just launch your RemoteHelp app as well. ![]() After this you will need to push the RemoteHelp program as a Win32 package (this is also very well documented in the Microsoft Forums, if you are inexperienced with Win32 packaging).Ĭreating a session is similar to creating a session with QuickAssist. Once you purchase licenses, you will need to make a group in Intune for your RemoteHelp Admins and create a custom role to assign to that group that has your RemoteHelp permissions. If you already have the Intune Suite, Remote Help is included in this. You will need to purchase licenses for each user that you want to have access to remoting into other devices. RemoteHelp is a premium add on for intune. The setup of remote help is a little lengthier, but nothing crazy. ![]()
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